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Customer Satisfaction Survey 2016

Tuesday, October 18th 2016


On its third edition, Araupel’s Customer Satisfaction Survey, made in September 2016, once again evaluated the satisfaction degree of its clients based on the overall quality of the products and the services offered by Araupel.

In the survey, customers who bought from Araupel between January 2015 and August 2016 were considered, divided in 5 categories: International Customers, National Customers who bought finished products, Biomass Customers, Logs Customers and Saw Wood Customers.

Overall, compared with the data from last year survey, there was an improvement in the vast majority of the aspects.